In an internal email, Mr. Wilson stated, Even if we honestly believe that the situation has been resolved amongst the persons involved, we must report it to authorities at the earliest opportunity if an occurrence on our aircraft includes improper behaviour of such scale.
He continued, We must also be clear about the standard of behaviour that is anticipated on our aircraft and take robust, decisive, and prompt action against individuals who do not comply. When a business class customer on a trip from New York to Delhi opened their zipper and peed on a fellow passenger, an elderly woman, in November, Air India came under fire, including from the aviation regulator Directorate General of Civil Aviation (DGCA).
Source: NDTV.comSurprisingly, the individual, who has been named as Shankar Mishra, was let to go without consequence when the plane landed. After the woman’s letter to N Chandrasekaran, group chairman of Air India, leaked this week, Air India finally filed a police report. What are your views on this? Let us know in the comment section.
