Taking firm action is totally justified. Every year, there are frequent flight cancellations and delays due to the impact of heavy fog, especially in the nation’s capital.
Airline companies may not have any control over extraordinary events. They are, nevertheless, partially responsible for the disorderly situations at airports. The regulator is aware of the public’s outrage as a result of the situation’s poor handling.
Source: The Times of India
The Directorate General of Civil Aviation (DGCA) has released updated guidelines regarding the amenities that must be offered to passengers. Also, after a video showing travellers eating and relaxing on the Mumbai tarmac surfaced, notices were published. In 2023, a record-breaking 15.2 crore passengers took domestic flights.
India is thought to be the most promising market for international aviation, given the investments being made in airport infrastructure. A sacrifice on passenger convenience is a great disservice to this rapidly growing industry. Over 3.6 lakh domestic passengers experienced flight delays last month, according to DGCA data. Airlines invested more than Rs 5.4 crore in “facilitation.” This month’s figures would be substantially greater.
Source: India Today
Airlines may put themselves to the test during the challenging winter operations. It’s also a chance to make a good impression. The very least that airlines can do for their devoted patrons is to provide them with a hot, freshly made meal while they are stranded.
According to standard operating procedure, staff members must be made aware of delays and cancellations in advance and in real time in order to assist passengers. One must take laxity seriously. The problem of the absurdly expensive cup of tea or coffee at the airport or on aeroplanes is still unaddressed. The passengers are being insulted by this apathy.
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