Air India has issued an apology and offered a $350 voucher to passengers affected by a significant delay on its Delhi to San Francisco flight. The flight, scheduled to depart on June 1, 2024, encountered technical issues resulting in an extensive delay of over 12 hours. Passengers were provided with accommodation and meals during the wait, but many expressed frustration over the lack of timely updates and the inconvenience caused.
Source:- india today
In response to the dissatisfaction, Air India has offered each affected passenger a $350 voucher as a gesture of goodwill. This voucher can be used for future travel with the airline. An Air India spokesperson acknowledged the inconvenience and assured passengers that the technical problem has been resolved and steps are being taken to prevent such occurrences in the future.
Source:- BBC news
The airline reiterated its commitment to ensuring passenger safety and comfort, promising improvements in communication and service. While some passengers appreciated the compensation, others felt it was insufficient given the disruption to their travel plans. Air India has urged passengers to contact customer service for further assistance or to redeem their vouchers.
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